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From Adversary to Ally: Transform Your Critical Business Relationships
Introduction to Nurture Your Critical Relationships
What to Expect in Nurture Your Critical Relationships
Video: The Four Conversational Strategies (3:29)
Conversations that Build Relationships
Communicate as an Ally
Three Tips for Connecting with Others
Ally or Adversary? Which Relationship Should You Invest in First?
Conversations: Align
Align Conversations
Specify Rules of Engagement
Different Styles can Result in Relationship Conflict
Activity: Decision Level & Approach
Seven Steps to Ensure Alignment in a New Role
Activity: Peer to Boss Challenges and Opportunities
Conversation Strategy: Adjust
Adjust Conversations
Tough Conversations are Worth Having
Activity: Missed Feedback
Activity: Providing Feedback
Why we Avoid Feedback
Activity: Adjust Conversation - Asking for Feedback
Activity: Course Correct
Conversation Strategy: Applaud
Applaud Conversations
Tips for Impactful Recognition and Celebration
Activity: Saying Thank You & Celebrating Success
It is Possible to Applaud Mistakes - and Nurture the Relationship!
Have an Attitude of Gratitude
Conversation Strategy: Baggage
Baggage Conversations
Activity: Baggage Conversations
Activity: Baggage Questions
When You Need to Apologize - Don't Justify
Good Apologies Restore Trust
Activity: Offering Useful Apologies
Activity: The Art of the Apology
Activity: The Art of Forgiveness
Activity: Name the Elephant
Networking - Building New Relationships
Prepare to Network
Activity: Assessing your Networking Skills
The Art of the Handshake
Why We Forget People's Names (and what you can do about it!)
How to Start a Networking Conversation
Ending a Networking Conversation with Grace and Style
Activity: Networking With a Colleage
Using Informational Inteviews to Increase your Network and Career
Conducting an Informational Interview
Activity: Extending Your Network
Be an Ally! Your feedback matters.
Module Completion
Your Feedback Matters!
Activity: Adjust Conversation - Asking for Feedback
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